Crew usage policy
CrewPal’s Places and crew chat are shared by everyone who flies for Titan. They work because people are straight with each other. This is the deal.
No tolerance for abuse. Abusive behaviour and objectionable content have no place here. Anything that breaks this policy is removed, and serious or repeated breaches cost the account that posted it.
You are asked to agree to this policy before your first use of Places or crew chat.
Be decent
- Treat colleagues the way you would in the crew room. No harassment, no bullying, no discrimination.
- Reviews are about the place, not about people. Don’t name or single out crew, passengers, ground staff or venue staff.
- Disagree with a review? Write your own. Don’t take it out on the person.
Keep it accurate
- Only review places you have actually been to.
- Don’t post places you have a stake in, and don’t rate your own or a friend’s venue up or a rival’s down.
- If a detail is wrong, fix it if it is your place, or use Suggest a change if it isn’t.
Respect privacy
- Don’t share other people’s phone numbers, addresses, rosters or personal circumstances.
- Only upload photos you took, and no photos of people without their say-so.
- Nothing from inside the aircraft, the flight deck or company systems that isn’t already public.
No spam, no selling
- No advertising, referral links, or repeated posting of the same thing.
- Crew chat is for the trip. Keep group chats to the people on it.
What happens if someone breaks this
- A warning. It shows in the app until you have read it, and you get an email explaining what to change.
- A pause. Your account is paused for a set number of days. Places and crew chat stop working; your roster carries on as normal.
- Removal. For serious or repeated breaches your account is removed. An administrator can reinstate you with a one-time restoration code if they decide to.
Administrators can also hide or delete a place, review, photo or message that breaks this policy. Every action is recorded with the administrator’s name and the reason.
Seen something?
Use Report on any place, review, photo or chat message. Reports go to an administrator, not to the person you reported, and you won’t be identified to them. An administrator looks at every report within 24 hours.
In crew chat you can also block someone: touch and hold one of their messages and choose Block. You stop seeing their messages and getting notifications from them, and they are not told. Unblock them at any time in Settings.
This policy covers CrewPal’s shared features only. Your roster, alarms and personal data on your phone are yours and are not moderated.