CP CrewPal
Support
CrewPal is an app for flight and cabin crew of Titan Airways: your roster, colleagues’ shared rosters, the fleet and the day’s flying, a crew-written guide to places down route, and trip chat. It is made by a Titan captain for colleagues and is not published by the airline.
Need help, or found something wrong?
Email contact@crewpal.app. A screenshot and the date and flight concerned make it much quicker to find.
Signing in
- CrewPal signs in with your own Titan crew login, the one you use for crewing and EFOS. Titan’s own systems check it; CrewPal cannot reset it or look it up.
- If you have changed your password, the app returns to its first page. Sign in again with the new one.
- Places and crew chat ask once for a six-digit code, emailed to your Titan mailbox from crewpal.app. If it has not arrived after a minute, look in Junk, then ask for another.
Your roster
- The crewing portal is always the authority. If CrewPal and the portal disagree, pull down on the roster to sync, and tell us what differed.
- Your roster, alarms and Titan password are kept on your phone. They are not held on CrewPal’s server.
Places and crew chat
- To flag a place, review, photo or message, use Report on it. Reports go to an administrator, not to the person reported.
- What is and isn’t acceptable is set out in the crew usage policy.
Deleting your account
- In the app: Me, the gear, CrewPal account, Delete Account.
- If you can no longer sign in, email us from the address the account was made with and we will delete it for you.
- What is removed and what is kept is explained in the privacy notice.